General information
Reference
010168
Publication start date
14/01/2026
Job description
GAP one
Post description
Customer Administrator
Vacancy details
Division
Head Office - Hire Desk
Title
Customer Administrator
Contract type
Permanent Full Time
Vacancy location
Location
United Kingdom, North West, United Utilities
Location
WA5 3LP
Requester
Vacancy contact last name
Lorraine
Vacancy contact first name
Easton
Vacancy contact email
lorraine.easton@gap-group.co.uk
Number of positions to be provided
1
Employment Details
Contract hours
40.00
About the role
The Role
Based on the hire desk in our customer office, the Customer Hire and Sales Administrator is responsible for ensuring that all business between our Major Account customer and GAP Group is carried out in an efficient and effective manner. This is a fast-paced role where you will be responsible for managing customer queries, liaising with GAP Group depots to ensure the customer's requirements are being met and identifying recurring issues and providing solutions. This is a varied and challenging role which will involve managing invoice and credit queries, collating weekly KPI data and producing reports when required.
About You
Successful applicants should demonstrate the following:
• Significant experience working within an administration and customer service role, preferably within in the Construction/Hire industry.
• Ability to work effectively within a fast-paced environment whilst building strong relationships with both internal and external stakeholders
• Excellent administration skills with experience using MS Office packages and strong attention to detail
• Driving licence is preferred by not essential
About Us
GAP Hire Solutions now has 10 divisions offering the hire of equipment throughout the UK. We're looking to recruit the best talent the industry has to offer to help us grow even further. As a GAP employee, you'll enjoy loads of benefits such as profit share, loyalty holidays and a staff social fund. Our in-house Learning & Development Team are dedicated to giving you the skills you need to be your best and as a company we are always keen to promote internally.
Benefits include:
• Competitive salary and bonus scheme
• Up to 25 days annual leave plus bank holidays
• The option to buy up to 5 days additional leave
• Contributory Pension Scheme
• Life Assurance
• Employee Welfare Fund (Company-funded social events)
• Cycle to Work Scheme
• Health & Wellness (Well-being Hub, Employee Assistance Helpline, Annual Flu Jab)
So what next?
If you think you fit the profile we would love to hear from you!
All you have to do is upload your CV and complete a short application form and we can take it from there.
GAP GROUP IS AN EQUAL OPPORTUNITIES EMPLOYER
